Image from left to right: Lillian Castro, Chris Nadeau, and Jose Neto.
The HUIT Service Desk and Field Team, a source of front-line technical support for the University, has been busier than ever since last March’s transition to remote work and learning. In addition to supporting this massive effort, they simultaneously took on the important role of connecting callers world-wide to Harvard-based COVID information and resources via the COVID Connector Hotline.
Lillian Castro, Walk-In Support Center Manager, Chris Nadeau, Assistant Director for HUIT Service Desk, and Jose Neto, Supervisor, IT Partner Support, talk about supporting the University during this uniquely challenging time.
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