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Klara Jelinkova Picture

Klara Jelinkova

Vice President and University Chief Information Officer

Klara Jelinkova is Vice President and University Chief Information Officer at Harvard. She is responsible for information technology strategy, policies, and services that support the University's teaching, learning, and research mission, and business operations. Klara also leads Harvard University Information Technology (HUIT), Harvard’s central IT provider that serves more than 50,000 educators, students, and staff.... Read more about Klara Jelinkova

Harvard Information Technology Website
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Cambridge,MA 02138

HUIT Service Desk and Field Team

February 9, 2021

image of HUIT service desk and field team members: Chris, Jose, and Lillian

Image from left to right: Lillian Castro, Chris Nadeau, and Jose Neto.

The HUIT Service Desk and Field Team, a source of front-line technical support for the University, has been busier than ever since last March’s transition to remote work and learning. In addition to supporting this massive effort, they simultaneously took on the important role of connecting callers world-wide to Harvard-based COVID information and resources via the COVID Connector Hotline.

Lillian Castro, Walk-In Support Center Manager, Chris Nadeau, Assistant Director for HUIT Service Desk, and Jose Neto, Supervisor, IT Partner Support, talk about supporting the University during this uniquely challenging time.

... Read more about HUIT Service Desk and Field Team